The Business of Listening
It Pays to Listen
Over 35 recent business studies confirm that good listening is one of the top skills needed for success in business.
Listening is a learnable skill
Listening has almost become a lost art. Nevertheless, it is a learnable skill. For the people in your organization, it might be their most important business skill.
Effective listeners outperform less effective listeners
Leaders, who are attentive and authentic listeners, get the best performance from their people and retain those people longer. In sales, effective listeners build stronger relationships that translate into more sales. Effective listeners generate fewer customer complaints, and instill greater customer loyalty.
Good listeners simply make for better employees.
Suzuki and Associates produces intentional listeners
"An organization of powerful listeners will always sustain an edge in their level of accomplishment and engagement with others."
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Intentional listeners make better employees.
Listening is an endangered skill in today's quick-bytes, hurry-up world. Although listening is one of the most neglected business skills, it's possibly the most vital. The good news is listening intention and capacity can be learned.